Refund and Returns Policy
Returns can be made on all unused items with original tags up to 14 days from the date your package was delivered. We cannot accept returns on used, open, or damaged items.
JOYWARP does not offer a return, refund, or exchange if the buyer has used the software, license key, or electronic key.
This means once the item is opened from its original packaging we may no longer accept returns due to safety concerns for our pups.
We offer pre-paid return label service for a fee that will be deducted from your refund. However, if the issue is our fault we will cover the cost of the shipping label.
Return label fee:
$7.00 – items $40 and under
$15.00 – items over $40
Returns will be processed within 3-5 days of receipt. Please keep in mind that some credit cards can take up to 5 business days to reflect refund charges. An email will be sent to you once the return has been processed.
If you would like to make a return using our pre-paid label service, please send us an email with your order number and the item to be returned to [email protected]
If your item arrives damaged or defective, please contact our support team at [email protected] and be sure to include a photo for quality assurance purposes.